内容

目次

Part 1 Approaches: applied conversation analysis, Paul ten Have;discursive psychology, Derek Edwards and Jonathan Potter; critical discourseanalysis, Norman Fairclough. Part 2 Applications: discovering order inopening sequences in calls to a software helpline, Carolyn Baker et al;understanding who's who in the airline cockpit - pilots' pronominal choicesand cockpit roles, Maurice Nevile; reporting a service request, Ann Kelly;applying membership categorization analysis to chat-room talk, Rhyll Vallis;investigating the "cast of characters" in a cultural world, Kathy Roulston;what is Martin Bryant? - psychiatric and commonsense categories in managingculpability, David McCarthy and Mark Rapley; whose personality it it anyway?the production of "personality" in a diagnostic interview, John Lobley;managing accountability in set-piece political talk, Martha Augoustinos;Howard's way - naturalizing the new reciprocity between the citizen and thestate, Karen Herschell; on saying "sorry" -repertoires of apology toAustralia's stolen generations, Amanda LcCouteur. Part 3 Theory and method:two lines of approach to the question "what does the interviewer have inmind?", Angela O'Brien-Malone and Charles Antaki; methodological issues inanalyzing talk and text - the case of childhood in and for school, HelenaAustin et al; demystifying discourse analysis - theory, method and practice,Keith Tuffin and Christina Howard; is institutional talk a phenomenon? -reflections on ethnomethodology and applied conversation analysis, StephenHester and David Francis.